The Care Quality Commission
  • Dentist
  • Dentist

Archived: Elms Lea Dental Practice

17 Elms Lea Avenue, Brighton, East Sussex, BN1 6UG (01273) 508000

Provided and run by:
Mr. Patrick Nayler

Important: The provider of this service changed. See new profile

All Inspections

6 June 2013

During a routine inspection

During our inspection we saw that patients were involved in the planning of their own treatment and were consulted about the treatment options available to them. We spoke with three people using the service who told us that their treatment and all available options had been fully explained and discussed with them, in private, before any work was undertaken. They described the dentists as 'Excellent', 'The best I have ever known' and staff working at the practice as 'Reassuring and very professional'.

As well as speaking with patients and staff we also looked at documentation including patients' treatment records which demonstrated that the practice was meeting individual needs and respecting patients' choice.

We saw that the practice was accessible, clean and followed appropriate guidance in relation to infection control. Staff we spoke with confirmed feeling "valued" and "supported". One member of staff told us "It's just the best place to work, such a friendly atmosphere. As you can see, everywhere is so clean and standards of infection control here are very high'.

Staff who we spoke with understood their roles and responsibilities regarding safeguarding vulnerable adults and children.

There were effective systems in place to assess and monitor the service and to effectively deal with complaints.