You are here

SmallOpportunities Office Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 29 February 2020

About the service

Small Opportunities provides supported living to people living in the Brighton and Hove area. There were two houses and one two bedroom flat. The service supported ten people at the time of our inspection. The service provided 24-hour support for younger adults with a learning disability. The Care Quality Commission inspects the care and support the service provides but does not inspect the accommodation they live in.

People’s experience of using this service and what we found

People were kept safe from harm, and from the risk of abuse, by trained staff who cared about them. People’s risks were assessed and continuously updated so that staff could look after them safely. Staff supported people to take their medicines safely and the service learned from things that went wrong.

Staff had specific training in people’s particular needs. Staff had infection control training and food hygiene training. People and staff cooked together and made healthy food with a varied menu. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were caring and friendly. We saw staff and people joking and laughing together. Staff knew people extremely well and tailored their support accordingly. We observed strong relationships between staff and people due to the continuity of staffing and their approach. People were treated with dignity and respect by staff who encouraged them to be as independent as possible.

People’s care was truly personalised. People were encouraged to fulfil their potential and staff took pride in seeing people get jobs and flourish in the community with a strong focus on enabling people to live full lives and make friends. The service acted on complaints and when necessary changed procedures to ensure incidents were not repeated. One person told us, “I like living with my friends and that there is only four of us. I like the food. I like the staff. I get to go out, I work at the local community garden project and make bee and bird houses. I love my life.”

The registered manager was a positive, proactive person who supported staff well. Staff were proud to work for the service and enjoyed spending time with people. One staff member told us, “Everyone has a nice relationship and we are all respectful. The service is well-led and support is always available.”

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

The last rating for this service was Good (published 16 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 29 February 2020

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 29 February 2020

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 29 February 2020

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 29 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 29 February 2020

The service was well led.

Details are in our Well-Led findings below.