• Dentist
  • Dentist

Archived: Ocean Dentalcare

1-2 Lansdowne House, Christchurch Road, Bournemouth, Dorset, BH1 3JP (01202) 589775

Provided and run by:
Ocean Dentalcare

Important: The provider of this service changed. See new profile

All Inspections

13 February 2014

During a routine inspection

We spoke with a dentist, the hygienist and two dental nurses. We also spoke with three patients, observed two consultations and looked at six treatment records. Patients told us the service provided appropriate information and support regarding treatment and costs. One patient said, 'I've got their practice plan, so it doesn't cost me anything for check-ups, but if extra work is needed they always give quotations in writing'.

Patients told us staff treated them with respect. We saw staff were polite and welcoming to patients attending the practice. One patient we spoke with said, 'The receptionist is always as discreet as possible'.

Patients told us they were satisfied with the care and treatment they received. One patient said 'I speak for the whole family when I say we are totally happy with the service'. Another patient told us they were 'a very nervous patient', but said the dentist was 'fully aware of my needs and how to make me comfortable and reduce my anxiety'. The practice was, therefore, meeting patients' needs.

The practice was clean and hygienic. There were effective systems in place to reduce the risk and spread of infection. Instruments were sterilised in a purpose built room. Staff confirmed they had received training in infection control and demonstrated a sound understating of infection control principles.

The practice conducted audits to examine certain aspects of the service. These included infection control, records and radiographs. Minutes of staff meetings showed audit findings were discussed with staff and used to improve standards.