16 January 2014
During a routine inspection
We spoke with seven people after the inspection who all told us that the staff were always welcoming and friendly. One person said: 'They are very professional and all the staff put you at ease'.
People told us they were fully involved in decisions about their treatment. They said that the dentist gave them information about their options and they felt comfortable to ask any questions about the treatments available. One person told us: "The dentist is brilliant and always explains what I need to have done and why'.
We saw that there were suitable standards of hygiene and infection control practices in place to reduce the risk of cross infection for people and staff.
Records showed that staff had access to a range of training to ensure their skills and knowledge were kept up to date.
We found that there were quality systems in place to assess and monitor the quality of the service provided.