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Inspection Summary

Overall summary & rating


Updated 15 January 2019

People’s experience of using this service:

Relatives were very happy with the quality of care and support provided by the home. Feedback included, “I am ecstatic about the care; the staff are wonderful and my relative is content.”

People were protected from harm through robust risk assessments and staff took a clear and consistent approach to reduce the risks to people. People received their prescribed medication at the right time and medicines were stored and managed safely.

Managers investigated any incidents thoroughly and ensured plans were put in place to reduce the risk of further harm.

People were supported by staff who were skilled and well trained for their role. People lived in a spacious and well decorated home which allowed them to choose where to spend their time and enabled them to take part in activities they enjoyed.

People’s capacity had been assessed and where people lacked capacity to consent to support, care was taken to ensure decisions were made in people’s best interests. This included involving advocates and relatives in decision making processes.

We saw that staff spent time with people and took part in activities that people enjoyed. Staff knew people’s likes and routines well and ensured that people’s preferences for care and support were followed.

Staff and relatives were happy with the way the service was led and managed. Comprehensive audits and checks were carried out on a regular basis and action was taken to address gaps in practice and staff performance.

Rating at last inspection:

At the last inspection, the service was rated Good (10 February 2016)

About the service:

Cole Bank Road is a residential care home that provides personal and nursing care for people with learning disabilities, autism and/or mental health difficulties. At the time of the inspection there were seven people using the service, although two people were in hospital at the time of the inspection.

The care service has been developed in line with the values that underpin Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism can live as ordinary a life as any citizen.

Further details about the service can be found in the full report.

Why we inspected:

This was a planned inspection based on the rating at the last inspection.


No enforcement action was required.

Follow up:

We will continue to monitor the service through the information we receive.

Inspection areas



Updated 15 January 2019

The service was safe

Details are in our Safe findings below.



Updated 15 January 2019

The service was effective

Details are in our Effective findings below.



Updated 15 January 2019

The service was caring

Details are in our Caring findings below.



Updated 15 January 2019

The service was responsive

Details are in our Responsive findings below.



Updated 15 January 2019

The service was well-led

Details are in our Well-Led findings below.