Optegra Eye Hospital London

Updated 25 November 2022

Optegra Eye Hospital London is an acute hospital specialising in cataract surgery, refractive eye surgery and laser eye corrections. The hospital is set over six-floors and has six consulting rooms, a reception area, five diagnostic rooms, three operating theatres including one used for minor laser procedures, a treatment room, four patient liaison rooms and pre and post-operative areas. The service is based in central London location and is provided by Optegra UK limited. The service is aimed towards to the self-pay patient demographic and service users are primarily UK based from the London area. The service has had a registered manager in place since it first registered with the CQC. The service only saw patients aged 18 and above. The service was previously inspected in October 2017 and the report was published in January 2018. At the time of the last inspection CQC did not rate refractive eye services, which was the main procedure provided at the time.

The regulated activities provided at this location are:

• Treatment of Disease, Disorder and Injury
• Surgical procedures
• Diagnostic and Screening services.

The main service provided by this hospital was refractive laser correction, therefore we used the refractive eye surgery framework to report our findings. Activity data for the service in period of October 2021 to September 2022 is as below:

• Refractive laser total 1231
• Cataract surgery 501
• Refractive lens exchange total 411

The service had service level agreements for the following services:

• Clinical pharmacy services
• CCTV monitoring and security
• Decontamination and sterilisation of equipment services
• Facilities management
• Treatment machine servicing and maintenance

Updated 25 November 2022

We rated this service for the first time. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were available seven days a week.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

Updated 25 November 2022

We rated this service for the first time. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were available seven days a week.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

We rated this service as good because it was safe, effective, caring, responsive and well-led