Carerose Cares Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

The registered manager spoke about people with kindness, empathy and compassion.

One person’s care plan said, “[name] values being treated with dignity, kindness and respect and wishes to remain as independent as possible despite physical limitations. [name] likes carers to explain what they are doing, involve [name] in decisions and promote independence.”

One family member said, “Staff are kind and treat my relative with dignity and respect.” Another said, “My [relative] is treated with respect regarding their privacy and dignity. The staff ensure that the door is shut while providing support.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

The registered manager although office based, knew people well and spoke about individual people’s care needs. Care plans were tailored to individuals and included preferences and things that were important to them.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

It was clear in people’s care plans staff should promote independence. This was reflected in detail throughout the care plans and repeated in people’s risk assessments.

One person’s care plan said, “Staff should always focus on maximising independence, promoting wellbeing and supporting to achieve the best possible quality of life."

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

The registered manager and office staff had regular contact with people and their relatives to seek feedback although we did not see this documented at the time of our inspection. The registered manager told us no formal concerns or complaints had been raised either by people using the service or those acting on their behalf. The registered manager told us they had an on-call system in place that meant people could ring at any time if they needed anything.

The provider did not always care about and promote the wellbeing of their staff. They did not always support or enable staff to deliver person-centred care.

Staff told us they felt supported working at the service and found it to be a positive experience for them. Feedback from staff was positive regarding the support they received from the registered manager. However, from the staff files we viewed it appeared staff do not have regular supervision. Supervisions provide staff with a supportive space for professional development, emotional well-being, and accountability, reducing burnout while increasing confidence through one-to-one reflective practice. Not having supervisions could put people at risk of receiving care from staff that have not received appropriate support, training and professional development to carry out the duties they are employed to perform.