Archived: Mr Edward Cresswell - Head Office

At our August visit, we spoke with three people who used the service. All three told us they felt all Eddymed staff members were skilled and able to do their job. All three people told us the provider had assured them staff had the correct qualifications and background checks to perform their duties. However, other evidence at that time did not support this.

None of the three had ever had to make a complaint but all felt they would be comfortable to do so. No one we spoke with had been asked to complete a satisfaction survey by the provider. No one was aware of any quality monitoring carried out by the provider.

They told us they did not have any concerns regarding cleanliness or infection control from Eddymed staff and they had seen staff wearing gloves when delivering care.

The three people who use the service we spoke with told us they felt the vehicles used by Eddymed were clean and reliable. One person told us 'when they turn up they are immaculate and he cleans them through out the day'.

The people we spoke with told us they felt Eddymed staff had enough well maintained equipment to deliver care, they felt all Eddymed staff members were skilled and able to do their job.

None of the three had ever had to make a complaint but all felt they would be comfortable to do so. No one we spoke with had been asked to complete a satisfaction survey by the provider.