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Southern Housing Group DCA Good

Inspection Summary


Overall summary & rating

Good

Updated 18 September 2019

About the service

Southern Housing Group DCA is a domiciliary care agency providing personal care to people in their own homes including a group of people living in an extra care housing facility. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of this inspection the service was providing personal care to 42 people.

People’s experience of using this service and what we found

People were very positive about all aspects of the service. All the people we spoke with praised the staff for their caring, kind and respectful attitudes and confirmed their preferences were listened to and respected.

The service was exceptionally well run. The provider, management team and staff shared the visions and values of the service and these were embedded within service delivery. There were robust systems to assess the quality of the service provided.

The service was committed to ensuring that there was equality and inclusion across the workforce and for the people who used the service. People were fully included in everything in relation to the service and encouraged and supported to be actively involved in the development of the service. The service was driven to help prevent social isolation for people living in the community and strong links with external organisations had been developed to benefit people.

The provider and registered manager were fully committed to ensuring the service continually improved and was proactive in implementing change. There was a very strong emphasis on continuous improvement and lessons learnt from incidents and people's feedback were used to improve the service further.

Staff worked in partnership with external health and social care professionals to ensure they supported people well. Professionals all spoke highly of the service and the care provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff received effective training that gave them the skills to support people with their needs. Staff were clear about their safeguarding responsibilities and knew how to recognise and report potential abuse. Staff carried out their roles and responsibilities effectively. They had an excellent understanding of managing risks and supported people to reach their full potential through consistent, personalised care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published February 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

There is no required follow up to this inspection. We will continue to monitor all information received about the service to understand any risks that may arise and to ensure the next inspection is scheduled accordingly.

Inspection areas

Safe

Good

Updated 18 September 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 18 September 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 18 September 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 18 September 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Outstanding

Updated 18 September 2019

The service was exceptionally well-led.

Details are in our well-Led findings below.