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St Oswald's Retirement Village Good

Inspection Summary

Overall summary & rating


Updated 6 July 2019

About the service: St Oswald’s Retirement Village is a ‘extra care housing’ service. At the time of the inspection 34 people were receiving the regulated activity of ‘personal care’ from the service. Some people who use the service are independent and require little or no support from the service. The service also funded and operated an emergency call bell system. This meant they responded to emergency situations for any person living at either scheme regardless whether they received personal care support or not.

People’s experience of using this service:

• People told us they felt safe at the service and felt happy to speak up.

• People’s risks had been identified and appropriate safety measures were in place. People were supported by a consistent team of staff who were kind and caring.

• People received their medicines as prescribed and medicines were managed safely.

• Staff knowledge in relation to people’s conditions, their needs, and how to support them was thorough.

• Care plans were person centred and included people’s personal preferences. This meant people received a service which was tailored to their individual needs.

• Staff had good relationships with people and knew them well. People told us they were happy with the staff who supported them.

• There was an open culture where staff and people could raise concerns or issues. People told us they felt safe at the service and felt happy to speak up.

• People, relatives and staff told us the service was well-led. The registered manager was a visible presence and knew people and their relatives well.

• People’s feedback was encouraged and used to shape the service.

The service met the characteristics of Good overall. For more details, please see the full report which is on the CQC website at

Rating at last inspection: At the last inspection the service was rated Good (This report was published on 6 October 2016).

Why we inspected: We inspected this service as part of our ongoing Adult Social Care inspection programme. This was a planned inspection based on the previous Good rating. Previous CQC ratings and the time since the last inspection were also taken into consideration.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 6 July 2019

The service was safe.

Details are in our Safe findings below.



Updated 6 July 2019

The service was effective.

Details are in our Effective findings below.



Updated 6 July 2019

The service was caring.

Details are in our Caring findings below.



Updated 6 July 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 6 July 2019

The service was well-led.

Details are in our Well-Led findings below.