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Continuity HealthCare Services Good

Inspection Summary

Overall summary & rating


Updated 3 June 2020

About the service

Continuity HealthCare Services is domiciliary care service providing personal care to people in their own homes. The service was supporting 92 people with personal care at the time of our inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People's needs were assessed prior to them using the service. The registered manager had arrangements for the induction of new staff and provided regular training updates for existing staff. People were supported to access healthcare services, as appropriate.

The registered manager and the management team provided day to day oversight of the operation of the service. Regular audits and checks were completed by the management team to monitor the standard of the service. People and staff felt supported by the management team.

Rating at last inspection

The last rating for this service was Good (published 28 May 2019).

Why we inspected

The inspection was prompted in part due to concerns received about staff training and that information was not stored confidentially. A decision was made for us to inspect and examine those risks.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the Effective and Well-Led sections of this full report.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas


Requires improvement

Updated 3 June 2020



Updated 3 June 2020

The service was effective.

Details are in our effective findings below.



Updated 3 June 2020



Updated 3 June 2020



Updated 3 June 2020

The service was well-led.

Details are in our well-Led findings below.