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Inspection Summary


Overall summary & rating

Good

Updated 8 September 2018

This inspection took place on the 8 August 2018 and was announced. This was the first inspection of Train2Care Academy since registering with the Care Quality Commission (CQC) in December 2016.

Train2Care Academy is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to older adults and younger disabled adults who mainly come from Somali background. At the time of our inspection the regulated activity ‘Personal Care’ was provided to one person and one person was assisted with domestic tasks and meal preparation.

Not everyone using Train2Care Academy received the regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

A manager has been registered with the CQC. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The registered manager and care workers understood their roles and responsibilities to keep people safe from harm. Risks were assessed and plans put in place to keep people safe. Checks were carried out on staff to assess their suitability to support vulnerable people.

Care workers received regular supervision and the training needed to meet people's needs. The registered manager and care workers understood the principles of the Mental Capacity Act (MCA) 2005 and, worked to ensure people's rights were respected.

People were cared for by care workers who knew them well. Care workers treated people with dignity and respect. Care was taken to ensure care workers could communicate with people using their preferred language. The registered manager and staff had a good understanding of equality, diversity and human rights.

The service was responsive and people received individualised care and support. People were encouraged to make their views known and the service responded by making changes. The registered manager said they welcomed comments and complaints and saw them as an opportunity to improve the care provided.

The vision, values and culture of the service were clearly communicated to and understood by care workers. A quality assurance system was in place. This ensured the quality of service people received was monitored on a regular basis and where shortfalls were identified they were acted upon.

Inspection areas

Safe

Good

Updated 8 September 2018

The service was safe. People told us they felt safe while being supported by care workers from Train2Care Academy.

Care workers were recruited safely and had all pre-employment checks in place prior to commencing employment.

People who used the service received robust risk assessments to support their care and support needs.

While none of the people who use the service received any assistance with medicines administration, care workers had received appropriate training to carry out these tasks in the future.

Effective

Good

Updated 8 September 2018

The service was effective. People received thorough pre-assessments prior to using the service.

Care workers received training suitable to their role and regular supervisions and appraisals were arranged to discuss performance and professional development.

Were people received assistance with their meals this has been clearly documents in their care records.

The service was working within the requirements of the Mental Capacity Act 2005.

Caring

Good

Updated 8 September 2018

The service was caring. People who used the service and relatives told that care workers had good caring and kind relationships with people who used the service.

People who used the service and relatives told us that they received dignified and respectful care.

People were given choice as to how they preferred their care.

Responsive

Good

Updated 8 September 2018

The service was responsive. People who used the service and their relatives were involved in the pre-assessment of needs and care planning.

Care plans were person centred and fully described the support people required.

A complaints procedure was in place and people who used the service and relatives knew how to raise concerns.

Well-led

Good

Updated 8 September 2018

The service was well led. People who used the service, relatives and care workers found the registered manager kind and approachable.

Appropriate audits were in place to monitor and improve the service.

The registered manager was clear about his responsibility to notify the CQC of incidents in a timely manner.