We carried out a review of the data available to us about Ash Grove on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Ash Grove, you can give feedback on this service.
Ash Grove is a community based extra care facility that was providing personal care to 16 people aged 65 and over at the time of the inspection.
People’s experience of using this service:
People were safe and staff knew how to keep them safe from harm. The provider had a recruitment process to ensure they had enough staff to support people safely. People received their medicines as prescribed. Staff followed infection control guidance and had access to personal protective equipment. Accidents and incidents were recorded and appropriate action taken.
Staff had the skills and knowledge to meet people's needs. People's nutritional needs were met. People accessed health care when needed. The environment where people lived was very well maintained, freshly decorated and smelt clean and fresh.
People were supported by staff who were kind and caring and knew them well. Staff were compassionate and empathetic and had built good relationships with people. People's privacy, dignity and independence were respected by staff. People’s equality and diversity needs were respected.
People's support needs were assessed regularly and planned to ensure they received the support they needed. People's support was individualised. People were supported to take part in social activities. The provider had a complaints process which people were aware of to share any concerns.
The service was well managed. The registered manager was known and made themselves available. Feedback questionnaires were used to gather information about people’s views. Spot checks and audits were carried out to ensure the quality of the service was maintained.
More information is in the Detailed Findings below.
Rating at last inspection:
Rated good (published 14/09/2016).
Why we inspected:
This was a planned inspection based on the rating at the last inspection.
Follow up:
We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Ash Grove provides personal care to people living in their own homes within the provider’s housing scheme. The service supports older people, some of whom live with dementia or who have limited mobility. At the time of our inspection 11 people were using the service, other people lived at the scheme but were not receiving personal care.
There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements of the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told us that they felt safe. Staff were aware of the need to keep people safe and they knew how to report allegations or suspicions of poor practice.
People who needed support with their medication were supported appropriately but improvement was needed to records when medicines were not administered.
People were supported by staff who had the appropriate skills and knowledge they needed to meet their care needs. Staff had access to health professionals and regular training to maintain their knowledge of good practice and people’s care needs.
People were supported to have their mental and physical healthcare needs met. The registered manager sought and took advice from relevant health professionals when needed. Staff were aware of people’s nutritional needs and people were supported with eating and drinking where necessary. People told us that staff asked their consent before providing care and support.
People spoke highly of all the support staff and enjoyed living at Ash Grove. People said staff were caring and had built up close relationships with the members of staff who supported them. People and, where appropriate, their relatives were consulted about their preferences and people were treated with dignity and respect.
The registered manager had fostered a culture which was responsive to people’s needs and driven by delivering care in line with peoples’ wishes. People had access to a complaints system and told us they felt confident in raising any concerns or complaints directly with the registered manager.
There was effective leadership from the registered manager and the members of staff we spoke with were well motivated and enthusiastic. The registered manager assessed and monitored the quality of care consistently through observation and regular audits of events and practice and a full audit of the service was scheduled to take place by the provider’s quality assurance team.