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Inspection carried out on 20 March 2013

During a routine inspection

We spoke with three people who use the service and two members of staff. We also observed two patient consultations.

People told us they were satisfied with their treatment and that everything was explained to them. They were aware of their treatment plan, including its risks and benefits, and the associated costs. We found the provider was prepared to deal with a medical emergency and that people were being provided with safe treatment.

Everyone said they had no concerns regarding their treatment. Staff were aware of their legal responsibilities regarding safeguarding children and how to report any allegation of abuse. However not all staff had been trained regarding the Mental Capacity Act 2005 and how to safeguard vulnerable adults.

People told us that they were treated in a clean and tidy environment. They said the dentist took measures to protect them from the risk of infection. We found both the premises and the provider's equipment was clean and that appropriate procedures were followed to prevent the risk of infection.

Staff were appropriately checked to ensure they could work with people who use the service before they were employed by the provider.

Staff told us that people's records were always up to date and were easy to follow. The provider's records, policies and procedures were up to date which ensured that staff could provide safe treatment.