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Caring Hands Solutions Ltd Good

Inspection Summary


Overall summary & rating

Good

Updated 2 November 2019

About the service

Caring Hands Solutions (known as Caring Hands) is a small domiciliary care agency providing support for people in their own homes. The service was supporting nine people at the time of our inspection.

People’s experience of using this service and what we found

Everyone we spoke with was very positive about the care and support provided by Caring Hands. They said they felt safe with the care staff who were kind and caring and always asked what people would like them to do at each visit. Support visits were not missed, and staff stayed the full length of the call and would stay longer if needed.

The registered manager and care staff were approachable, and people felt able to raise any concerns directly with them. The registered manager had weekly contact with staff and regularly phoned or visited people to ensure they were receiving the support they wanted. Staff said they felt well supported and received the training they needed for their role. Staff were safely recruited.

Care plans and risk assessments were in place to identify the support people wanted. People and relatives were involved in agreeing and reviewing their care plans. People were supported to meet their health and nutritional needs.

Staff prompted people with their medicines. We have made a recommendation with regard to following best practice for the prompting and recording of medicines.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. All the people being supported by Caring Hands Solutions at the time of our inspection had the capacity to make their own decisions and agree to their care and support.

The registered manager had oversight of the service through regular contact with people, their families and staff to gain feedback on the service. Care plans were reviewed every six months and annual spot checks were formally recorded with staff. Daily records were reviewed by the registered manager each month. We have made a recommendation about following best practice for the retention of care records.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 27 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 2 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 2 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 2 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 2 November 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 2 November 2019

The service was well-led.

Details are in our well-Led findings below.