Updated 3 December 2025
Date of Assessment: 15 December 2025 to 19 January 2026. Farecare Gloucestershire Limited is a homecare agency providing personal care to 18 people. At the time of the assessment 12 people were being supported with the regulated activity of personal care. At our previous inspection we had found breaches in regulation. At this inspection we found improvements had been made related to safe care and treatment, governance and recruitment and the service was no longer in breach of the regulations.
People’s needs were assessed prior to admission. Staff worked well with external professionals to ensure continuity of care. Staff received training to meet people’s needs.
Staff knew people well and promoted their independence. Staff were very positive about the leadership team at the service and felt supported. There were enough staff to meet people’s needs.
Governance systems had improved and the provider had begun implementing required checks and audits, however further time was needed to embed these.
People’s risk assessments were in the process of being completed with improvements being made to make them more person-centred. There was a process in place to ensure these were regularly reviewed.
The provider acted following our inspection to ensure concerns raised were rectified.
Improvements to how recruitment records were stored was needed to ensure effective auditing could take place.
Assessments of people’s mental capacity were not being completed. This meant people’s needs if they became confused or refused care were not being assessed. Staff had received training on the Mental Capacity Act 2005 and understood the principles; however, records were not in place to support staff when delivering care.