The Care Quality Commission
  • Dentist
  • Dentist

Archived: The Gallery Dental & Implant Centre

1a Cornwall Place, High Street, Buckingham, Buckinghamshire, MK18 1SB (01280) 822567

Provided and run by:
Dr Selvaraj Balaji

Important: The provider of this service changed. See new profile

All Inspections

23 April 2013

During a routine inspection

We spoke with four people who had received treatment on the day of our visit. They all said they were happy and satisfied with the care and treatment they had received. Two people told us they had recommended friends to the dentist. One person commented "the dentist was gentle but instils confidence and they were impressed with the care and treatment provided". Another person commented "they provided an excellent exceptional service, the dentist was well trained and kept himself up to date with new trends in treatment and there were no compromises".

People told us they were given sufficient information about their treatment and costs.They said on each visit changes to their medical history were checked. People said staff were approachable, polite, welcoming, respectful, caring and reassuring. They felt that their privacy and confidentiality were promoted.

People told us they were not aware of the complaints procedure. They said if they had any concerns or complaints they would raise them with the dentist and staff. We saw the complaints policy was displayed in the waiting area to inform people of the process.

People said the surgery was kept clean. We saw systems were in place to promote this and prevent risks of cross infection.

We spoke to the dentist, two nurses and the receptionist during the inspection. We saw staff were suitably qualified and trained to deliver care. We saw improvements were required to recruitment practices to safeguard people.