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High View Care Services Limited Good

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Inspection report

Date of Inspection: 12 September 2013
Date of Publication: 15 October 2013
Inspection Report published 15 October 2013 PDF | 78.61 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 12 September 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who use the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. The provider had safeguarding vulnerable adult’s policy in place. We saw that the policies and procedures folder was accessible to all staff in the staff office or on the provider’s computer system. The safeguarding vulnerable adult’s policy we looked at included the types and signs of abuse, confidentiality and staff responsibility to report and record abuse. The communal areas also had information on safeguarding vulnerable adults to ensure that people were aware of actions to take if they had any concerns of abuse. The contact details of relevant authorities such as the local authority were included to ensure that both staff and people were aware of organisations they could contact if they had any concerns of abuse.

All the staff we spoke with knew what constitute abuse and could identify the types of abuse. Staff told us that they would report any concerns of abuse to their line manager, an on-call manager or to the local authority. The registered manager was aware of their responsibility to report abuse to the local authority and to the Care Quality Commission. They told us that since our last inspection in January 2013, they had not been any concerns or allegations of abuse. Training records we looked at showed that all staff had attended safeguarding vulnerable adults training within the past two years.

People who use the service were protected against the risk of unlawful or excessive control or restraint because the provider had made suitable arrangements. The provider informed us that restraint was not used in the service and that de-escalation methods were used to manage people’s behaviour. Accident and incident records we looked at showed that staff acted appropriately by reporting and recording any accidents or incidents that took place and they took immediate actions to ensure people remained safe. For example, we saw that when three people were involved in a situation that agitated them, staff used separation and communication methods to manage their behaviours. A behaviour support advisor was also involved in people’s care to ensure that people’s behaviours were managed appropriately. Staff training records showed that staff had completed Mental Capacity Act (2005) and handling violence training. Staff we spoke with demonstrated an understanding of Deprivation of Liberty Safeguards (DoLS) and whistleblowing procedures.