03rd February 2014
During a routine inspection
We carried out this inspection on 03 February 2015 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
The service is registered to provide personal care for people who have a learning disability. On the day of the inspection the service provided support for two people who had a learning disability and lived with their families.
We last inspected this service in 10 September 2013 when the service met all the standards we inspected. This unannounced inspection took place on 03 February 2015.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have a legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Staff were aware of and had been trained in safeguarding procedures to help protect the health and welfare of people who used the service. One person we spoke with said she felt safe. Staff were recruited using current guidelines to help minimise the risk of abuse to people who used the service.
Although the service were not responsible for looking at people’s mental capacity and the two people we spoke with had capacity, staff had been trained in the Mental Capacity Act (2005) and should be aware of when a person needed to have a deprivation of liberty safeguard hearing to protect their rights.
People who used the service were taken on suitable outings and from the evidence we looked at were trying new activities to be more comfortable in the community. People were also supported to improve their life and communication skills.
There was a suitable office which contained sufficient equipment to operate well. There was a room for training if required.
The two staff were not responsible for administering medicines but had been trained to do so should medicines be required.
Plans of care were personal to each person and updated regularly. People who used the service or a family member had signed the forms which were kept up to date by staff who wrote what they did for each person daily. The registered manager audited the plans of care to check on the quality and content of them.
Risks to people who used the service and members of staff were identified and managed safely.
People who used the service were supported by the same staff member on one to one support. This meant staff knew them well and could communicate with each person in their chosen way. Staff said they had looked after them for so long they now knew what people wanted.
People who used the service had access to the complaints procedure but did not have any concerns. There had not been any complaints made to the Care Quality Commission since the last inspection