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North Cumbria Domiciliary Support Service Good

Inspection Summary

Overall summary & rating


Updated 18 February 2020

About the service

North Cumbria Domiciliary Support Service runs two different types of service to people with learning disabilities/and or autism. One is a supported living service that supports people to live in their own home as independently as possible. People’s care and housing were provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support. There were 24 people at the time of our inspection across eight houses.

The other service is a Shared Lives Scheme (SLS) which provides people with long-term placements, short breaks and respite care, within shared lives carers (SLC) own homes. At the time of our inspection there were 20 households with 21 people living with and supported by shared lives carers.

The service had been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence.

People’s experience of using this service

People were very happy with the support from North Cumbria Domiciliary Support Service. They felt safe and were protected from the risk of harm. Staff supported people to be independent whilst also managing risks. People were supported by trained staff to manage their medicines safely. There were sufficient numbers of staff who were safely recruited.

Staff were knowledgeable of people’s care needs and carried out regular assessment of their needs. Staff received training, supervision and appraisal to equip them for their role. People were supported by staff to access healthcare services and took action when they noticed a deterioration in their health.

Everyone told us staff were kind, caring and considerate and staff went to great lengths to help them live their lives to the full. People lived full lives and had control, choice and their independence was promoted. People were given opportunities to gain new skills and become more independent. Staff treated people with dignity and respect by promoting equality, diversity and protecting their human rights.

The service applied the principles and values of Registering the Right Support and other best practice guidance. People were supported to be active citizens and to fully engage in the local community. They told us staff helped them to lead interesting lives of their choosing. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was well led. There was an established senior management team of registered manager, shared lives coordinator and a supervisor for each supported living setting. The provider had processes for monitoring the quality of the service and this included opportunities for people to give their opinions about the standard and quality of the service they received.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 4 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 18 February 2020

The service was safe.

Details are in our safe findings below.



Updated 18 February 2020

The service was effective.

Details are in our effective findings below.



Updated 18 February 2020

The service was caring.

Details are in our caring findings below.



Updated 18 February 2020

The service was responsive.

Details are in our responsive findings below.



Updated 18 February 2020

The service was well-led.

Details are in our well-led findings below.