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Inspection Summary

Overall summary & rating


Updated 15 February 2020

About the service

Inglewood is a residential care home for up to 40 older people operated by Cumbria County Council. The home had three units for permanent residents including a specialist unit for people living with dementia. The fourth unit was for people in need of rehabilitation. There were twenty-eight people in the home during the inspection. People had single bedrooms, some with ensuite facilities. There were suitable shared facilities and a pleasant garden. The home does not provide nursing care.

People’s experience of using this service

Inglewood is an exceptionally well-led service with a commitment to quality. The manager had managed the home through a time of change, maintaining and enhancing the team’s commitment to a service that engaged fully with people. She had established a successful service for rehabilitation and continued to provide meaningful person-centred activities. Her position is in the process of ratification and her registration is underway.

The service provided an outstandingly caring approach where the staff team put the needs of people first and where person-centred care was fundamental. The care extended to the wider family and sensitive care delivery was an accepted part of the daily life of the home. People were treated with the utmost dignity, respect and compassion throughout their time in the home. Staff worked hard to support people to live as independently as possible. People’s needs, and wishes were recognised and met in an exceptional way.

The service was very much a hub of the local community, being involved in local initiatives like the stroke club and the local bowling club. End of life care was exceptional, and families felt they were supported at this time. Activities were outstanding in their far reaching and varied content. People told us they were always busy and that they had participated in activities that had enhanced their lives. One person said, “I have been too staid but now I am joining everything.”

People told us they felt very safe. Staff understood their responsibilities in protecting people from harm and abuse. New members of staff had been suitably vetted. Accidents and incidents were responded to appropriately. Staffing arrangements ensured that people got the best care possible.

Staff had an in-depth and far reaching understanding of individual needs and wishes. The staff team had suitable training and experience in their different roles. Good attention was paid to health needs and people had their nutritional needs met well. The staff team were aware of their responsibilities under the Mental Capacity Act 2005. People were supported to have maximum choice and control of their lives.

For more details, please see the full report which is on the CQC website at

Rating at last inspection: Outstanding (Published 27 June 2017).

Why we inspected:

This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas



Updated 15 February 2020

The service was safe.

Details are in our safe findings below.



Updated 15 February 2020

The service was effective.

Details are in our effective findings below.



Updated 15 February 2020

The service was exceptionally caring.

Details are in our caring findings below.



Updated 15 February 2020

The service was exceptionally responsive.

Details are in our responsive findings below.



Updated 15 February 2020

The service was exceptionally well led

Details are in our well led findings below.