Psymplicity Healthcare

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence that the service met people’s needs. This is the first inspection for this service since its registration with CQC. This key question has been rated as good. This meant people’s needs were met through good organisation and delivery.

People were able to access assessments and treatment in a timely way and described the service as accessible and responsive. The provider's remote model enabled people to access services from a range of locations and several people commented positively on the flexibility this provided.

Care and treatment reflected individual circumstances and needs. Clinicians considered people's views and experiences when undertaking assessments and developing recommendations. Assessment outcomes varied according to the information gathered and included treatment, further assessment, onward referral and signposting where appropriate.

People received information throughout their contact with the service and written reports were routinely provided following assessments. Records showed that follow-up arrangements, ongoing care and future support needs were documented where relevant.

People understood the outcomes of their assessments and the options available to them. Some described using assessment reports and recommendations to access support in education and employment settings and to plan future care and support.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People described care and treatment that took account of their individual circumstances, experiences and reasons for seeking support. They told us clinicians took time to explore what mattered to them and tailored discussions to their specific concerns rather than relying on a standard approach.

People told us recommendations felt relevant to their circumstances and the challenges they were experiencing. They described clinicians discussing options with them and considering factors affecting their everyday lives when agreeing next steps.

Assessment records showed that clinicians considered the person's own account of their experiences alongside other relevant information when reaching conclusions. The records reviewed reflected different clinical outcomes and did not indicate that people were directed towards a predetermined diagnosis or intervention.

People told us they valued seeing the same clinician throughout their care and treatment where this occurred. They described being able to build a relationship with the clinician and said this reduced the need to repeat information that had already been shared during earlier appointments.

Care and treatment records for 7 people showed that follow-up arrangements and ongoing review were documented, where care continued beyond the initial assessment. Records included planned review activity, ongoing treatment arrangements and actions arising from previous appointments, providing a clear record of the person's progression through the service.

Where assessment or treatment identified a need for additional support, records showed that clinicians documented the next steps to be taken, and any actions required to support ongoing care. This included arrangements for continued review within the service and recommendations for support beyond the provider where appropriate.

Information was provided to people at different stages of their contact with the service, including before assessment, following assessment and during treatment. People told us clinicians explained diagnoses, assessment findings and recommendations clearly and gave them opportunities to ask questions about the information being discussed.

Care and treatment records for 7 people showed that written reports were routinely produced following assessments. These reports documented the information considered during the assessment process, the conclusions reached and any recommendations arising from the assessment.

Records included assessment reports, clinic correspondence and treatment-related documentation that recorded decisions made during appointments. This provided people and relevant professionals with information about assessments, reviews and treatment decisions where appropriate.

Where treatment continued beyond the initial assessment, records included information about review arrangements, treatment decisions and changes to care and treatment. This ensured key information was documented throughout a person's contact with the service.

People described being actively involved throughout their assessment and treatment. They told us clinicians took time to explore their experiences, understand their concerns and discuss possible options before decisions were made.

Care and treatment records showed information obtained directly from people formed part of assessment, diagnosis and treatment planning. This meant clinicians considered people's views and experiences when reaching conclusions and making recommendations.

People described the referral and assessment process as accessible and reported being able to engage with the service in a way that met their needs. Several people commented positively on the flexibility offered through remote appointments and the ability to access services without travelling to a clinic location.

The provider delivered assessments, reviews and treatment appointments remotely, enabling people to access services from locations across the United Kingdom.

Records reviewed during the assessment showed people accessing different service pathways progressed through assessment processes relevant to their presenting needs, supporting access to pathways appropriate to their circumstances.

People consistently described positive experiences of the service. They described clinicians as professional, respectful and approachable and reported understanding assessment outcomes, treatment recommendations and next steps.

Feedback obtained during the assessment did not identify concerns relating to unfair treatment, exclusion or barriers linked to people's personal characteristics or circumstances.

People described using assessment outcomes and recommendations to access support within education and employment settings. They told us the assessment process helped them better understand the options available to them following diagnosis or assessment and provided information that supported future planning.

Care and treatment records for 7 people included recommendations intended to support people beyond their initial contact with the service. These covered treatment options, further assessment, psychological support and additional services where relevant to the person's circumstances.

Records showed that clinicians considered future support needs when documenting assessment outcomes. Where the service was not providing ongoing treatment, documentation included recommendations and information about potential sources of support available following assessment.