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Archived: Seagrave House

The provider of this service changed - see new profile


Inspection carried out on 26 September 2012

During an inspection in response to concerns

We spoke with five people who used the service. All of those people told us that liked they living at the home they could spend their time how they wanted and because there was lots for them to do. When we asked people about the care they had experienced one person told us, "We are well looked after." Another person said, "It's pretty good. We are getting the care we need." People we spoke to told us that they felt that enough staff were on duty. One person told us, "Staff do what they are supposed to do."

We were able to corroborate what people told us about their experience of living at the home.

Inspection carried out on 26 May 2012

During an inspection in response to concerns

When we visited Seagrave House on 25 May 2012 there were 62 people living at the home. When we visited again on 6 June 2012, there were 54 people living at the home.

We spoke with four people living at Seagrave House, one friend and four relatives. One person said �it�s a lovely place� and that staff were �very good�. We spoke with one person who when asked about staff said, �I can� fault them�. They said that although staff were very good, there were �not enough of them�. A person�s friend said that the staff �can�t spend fifteen minutes� with her friend as they had too much to do. Four people we spoke with said that there were not enough staff as people often had to wait about half an hour for the call bell to be answered.

Inspection carried out on 23 April 2012

During an inspection in response to concerns

Some of the people living at Seagrave House had a diagnosis of dementia; as such their ability to recall their experiences and express their views was limited. In order to obtain information about people�s experiences of living at Seagrave House and assess how their needs were being met by the staff, we spent time in the Connect dementia unit observing people�s engagement, demeanour and body language.

People looked comfortable, content, and well cared for; we saw that people were engaged in meaningful activities and were able to exercise choice in how and where to spend their time.

We also spent time in other areas of the home, one person told us �I am looked after very well here, the staff are very attentive and caring� another person commented �The staff talk to me and tell me things in a very open way which, I am very involved in what happens to me, it�s first class�.

People also told us �I was unsure about living in a nursing home but I am pleased with the way that I am being cared for. The staff are lovely and they can�t do enough for me; they always explain things to me about my care and treatment so that I know what�s happening and why�. They told us they were satisfied with their level of involvement in their care within the home and that they understood their treatment choices. One person told us �I feel I am given good information and choices about my care and the options available for me�.

Although we had received concerns about staff shortages at Seagrave House we found that arrangements had been put in place to ensure adequate management provision, clinical nurse leadership and staffing levels.