Our current view of the service
Updated
24 March 2025
We carried out this announced on-site inspection on 16 June 2025.
We found the practice had met regulations.
Infection control procedures in place were effective.
The practice had effective systems to identify and manage risks.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients’ care and treatment was provided in line with current guidance.
Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.
The practice is in Telford, Shropshire and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 4 treatment rooms.At the time of our inspection, there was a total of 12 staff, of which there were 3 dentists, 1 qualified dental nurse, 3 trainee dental nurses, 1 dental hygienist, 3 receptionists and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, the qualified dental nurse, 1 trainee dental nurse, 2 receptionists and the practice manager.
The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.
People's experience of the service
Updated
24 March 2025
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 6 patients. On the day of our inspection, we received feedback from a further 7 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “I have always been very happy with all aspects of my treatments here. The practice itself is a comfortable and welcoming environment”, “The dentists are knowledgeable, thorough and reassuring. Overall I had a very good experience, strongly recommended” and “I recently had a wisdom tooth removed at Bridge Dental and I couldn't be more impressed with the experience. From start to finish, the care and professionalism of the entire team made what is usually a daunting procedure feel surprisingly smooth and stress-free.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.