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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 30 April 2019

About the service:

People Who Care Harrow is a small domiciliary agency that provides supported living services people with learning disabilities and other cognitive impairments. At the time of our inspection the service was supporting four people living in a shared house.

People’s experience of using this service:

People told us they were happy with the support they received. They spoke positively about their support workers and the service’s manager.

The support provided by staff was person centred and reflected people’s individual needs. People’s support plans and risk assessments were person centred. They had been reviewed regularly and updated where there were changes in people’s needs.

Staff members were knowledgeable about people’s needs and preferences and how these should be supported. They understood their roles and responsibilities in ensuring that people were kept safe from harm or abuse.

People were supported to make decisions about their support. People told us that they were involved in developing their support plans.

The service was meeting the requirements of the Mental Capacity Act (2005). Information about people’s capacity to make decisions had been recorded in their care files. An authorisation under the Deprivation of Liberty Safeguards (DoLS) for one person had been made by the Court of Protection.

Staff communicated well with people. They supported a person who was unable to communicate verbally in ways which the person understood.

Staff were knowledgeable about people’s needs and preferences and how these should be supported. They understood their roles and responsibilities in ensuring that people were kept safe from harm or abuse.

Staff had received training in a range of core skills and this was updated regularly. Newly recruited staff members did not commence work until checks on their suitability had been carried out. Regular supervision from a manager had taken place to support staff to carry out their roles and responsibilities effectively.

Staff supported people to take their prescribed medicines safely. Accurate records of medicines administration had been completed.

People planned and shopped for their food. Staff supported people to cook and prepare meals where required. A person told us that they shopped for and prepared the meals that they preferred.

People had good healthcare support. When people were unwell staff had immediately contacted healthcare professionals. Staff had supported people to attend healthcare appointments. Where guidance had been provided in relation to people’s needs this was included in their support plans.

Regular quality assurance monitoring of the service had taken place and any actions arising from this had been addressed promptly.

People had been asked about their views of the service. These surveys showed high levels of satisfaction.

Rating at last inspection:

The service was rated Good (Report published 7 February 2017)

Why we inspected:

This was a planned inspection based on our rating at the last inspection.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to inspect as part of our re-inspection programme.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 30 April 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 30 April 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 30 April 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 30 April 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 30 April 2019

The service was well-led

Details are in our Well-Led findings below.