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Community Care Worker Limited Good

We are carrying out a review of quality at Community Care Worker Limited. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Good

Updated 9 April 2021

About the service

Community Care Worker Limited is a domiciliary care service supporting people with personal care in their

own homes. The service was supporting 112 people at the time of our inspection. Younger and older people

had support needs such as physical and sensory impairments, learning disabilities, dementia or mental

health needs.

Not everyone who used the service received personal care. CQC only inspects where people

receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also

consider any wider social care provided.

People’s experience of using this service and what we found

People’s needs were assessed, planned and reviewed to ensure they received support that met their changing needs. Staff managed people’s risk assessments and care plans to ensure people received person-centred support.

There were a range of audits in place that the registered manager undertook. However, these did not always identify where ‘as required’ medication protocols were not in place. Other medicines were managed safely.

All accidents and incidents and medicines errors were recorded and reviewed by the registered manager, where trends and a root cause analysis were undertaken.

The registered manager had an effective system to ensure that staff received appropriate training. Staff worked in partnership with professionals from health and social care organisations to meet people’s needs. People’s files and care plans contained evidence of safeguarding referrals.

Effective systems were in place to ensure staff were recruited safely at the service. People told us that staff wore PPE (personal protective equipment) when coming into their homes.

There were effective management systems in place, with a clear staffing structure. The service had formed good working relationships with social workers and the local authority.

Rating at last inspection and update:

The rating at the last inspection was requires improvement (report was published on 20 February 2020). You can read the report from our last comprehensive inspection by selecting the 'all reports' link for Community Care Worker Limited on our website at www.cqc.org.uk.

Why we inspected

We received concerns in relation to people's care and how the service was promoting people's

safety. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.

We looked at infection prevention and control measures under the safe key question.

The ratings from the previous comprehensive inspection for those key questions not looked at on this

occasion were used in calculating the overall rating at this inspection. The overall rating for the service has

changed to good. We did not inspect effective, caring and responsive due to us wanting to limit ourselves and spend the least amount of time at the premises.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 9 April 2021

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 9 April 2021

Caring

Good

Updated 9 April 2021

Responsive

Good

Updated 9 April 2021

Well-led

Good

Updated 9 April 2021

The service was well-led.

Details are in our well-led findings below.