9 December 2015
During a routine inspection
We carried out an unannounced inspection of the service on 9 December 2015.
Fairway View Care Home provides accommodation to older people in the Nottingham area. It is registered for a maximum of 41 people. There were 41 people receiving care and support at the home at the time of our visit.
On the day of our inspection there was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told us they felt safe at the home. They were supported by staff who understood how to report allegations of abuse. Risk assessments were in place to identify and reduce the risk to people’s safety. Staff were in place to keep people safe and medicines were stored and handled safely.
People were supported by staff who received a comprehensive induction and training programme. Staff told us they felt well trained and supported by the registered manager and they were knowledgeable about the people they cared for.
People’s rights were protected under the Mental Capacity Act 2005. Most people received sufficient to eat and drink, but did not always have a good experience at meal times. People had access to other healthcare professionals, but didn’t always receive effective care that was relevant to their needs.
People were treated with kindness and compassion and spoke highly of the staff. Staff interacted with people in a friendly manner, but not always in a caring way. People’s privacy and dignity was protected and they felt able to contribute to decisions made about their care. Arrangements were in place for people to receive support from an independent advocate if they needed one.
People’s care records focused on people’s wishes and respected their views. Staff responded to people’s needs promptly. They encouraged people to participate in activities that were available in the home which reflected their needs. However, we saw little evidence of activity and stimulation for people with dementia. A complaints process was in place and staff knew how to respond to complaints.
People, relatives, staff, and healthcare professionals all complimented the registered manager. People were empowered to contribute to the development of the service. The registered manager actively sought people’s views and acted on them. There were systems in place to monitor and improve the quality of the service provided. The service was led by a registered manager who had a clear understanding of their role and how to improve the lives of all of the people at the service. They had a robust auditing process in place that identified the risks to people and the service as a whole and they were dealt with quickly and effectively.