Archived: Moot Lodge

We found the following examples of good practice.

The service had a good supply of infection control resources to support the home throughout the COVID-19 pandemic.

The home was clean and the cleaning schedule had increased as a result of the pandemic. Housekeeping staff and other staff regularly cleaned key touch areas, such as door handles.

Visitors to the home were screened on arrival. People were encouraged to socially distance as much as practical and furniture was spaced out in communal areas.

The provider had up to date, comprehensive policies and procedures about COVID-19 and infection control. These were publicly available for everyone to read on its website.

We signposted the provider to further resources regarding testing staff within the service.

Moot Lodge is a residential care home providing personal care for up to 19 people. At the time of the inspection there were 10 people accommodated there.

People’s experience of using this service and what we found

People and relatives praised the care, kindness and respect shown by staff. People said they enjoyed living at the home and felt part of the local community.

People said they were safe and comfortable with staff. Staff knew how to report any concerns and said these would be acted upon. The home was clean, warm and comfortable. Parts of the accommodation were ready for decoration and there were plans for this.

There were enough staff to support people and they were quick to respond to calls for assistance.

People’s needs were assessed to make sure the care they needed could be provided at this service. Staff were very knowledgeable about each person and how they wanted to be supported.

People said the meals were good and there were plenty of choices. Staff worked closely with other care professionals to support people’s health needs. Staff provided sensitive and compassionate care to people when they were at the end stages of their lives.

People were supported to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible and in their best interests; the policies and systems in the service promoted this practice.

People received personalised support that matched to their individual preferences. There were sufficient activities and engagement with the local community to support people’s social inclusion.

People and relatives commented positively on the way the service was run and the approachability of the registered manager and staff. Staff said it was a friendly place to work and they felt supported.

The provider checked the quality and safety of the service. In some cases, audits identified actions but these were not always completed or signed off. We have made a recommendation about this.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 2 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Moot Lodge is a care home registered to provide accommodation for up to19 older people requiring personal care.

There was a registered manager in post on the day of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People who used this service were safe. The staff knew how to identify if a person was at risk of abuse and the action to take to protect people from harm. Risks to people’s safety had been assessed and measures put in place to manage any hazards identified.

People had access to external health care services which ensured their health care needs were met. These included GPs, district nurses, dentist and opticians. Staff had completed training in safe handling of medicines and the medicines administration records were up to date. Protocols were in place for the receipt and disposal of all medicines that came into the home.

We found that people’s rights were protected because the requirements of the Mental Capacity Act 2005 Code of practice and Deprivation of Liberty Safeguards (DoLS) were being followed.

People were treated with kindness and respect. They were included in planning and agreeing to the support they received. The care staff knew the people they were supporting well and respected the choices they made about their care. The staff knew how people communicated and gave them support to make and express choices about their lives.

There was a complaints procedure in place that outlined how to make a complaint and how long it would take to deal with. People were aware of how to raise a complaint and who to speak to about any concerns they had. The registered manager understood the importance of acknowledging and improving areas of poor practice if people found the need to make a complaint.

There was an appropriate and detailed internal quality audit system in place to monitor the quality of the service provided.