DIVERSITY HEALTH AND SOCIAL CARE LIMITED

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question requires improvement. At this assessment the rating had changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The provider told us they carried out initial assessments within 48 hours of receiving a care package, they told us they include the service user and their relatives.

Staff told us they used the care plan, office updates and the digital care management app to know their clients and talked to them too.

People told us they were happy with the staff that cared for them. The service worked with people and relatives to assess their needs and write care plans however some people who use the service told us they were not involved but were happy with what was in place.

The provider did not always plan and deliver people’s care and treatment with them, including what was important and mattered to them.

People who used the service told us they were not always included in the care planning, and one was tearful when they spoke about Christmas care arrangements. The provider told us they had apologised to the person using the service and used it as a learning point.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Office staff told us they used the software app PASS to inform the staff and teams working with people of any changes and care plan updates.

The local authority told us the provider was responsive and able to address any concerns raised by the quality monitoring team when they spoke with people who use the service during their regular checks.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

A relative of a person who used the service told us ‘She is independent with some things. She still takes her tablets and makes her food and slow slowly getting better after the operation. They help her with the things she can’t do.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The provider told us through their quality monitoring visits that they do every quarter they get feedback from the client, get to see clients. The client will let us know everything about the package, everything about the service. They will let us know what they require. They will let us know if there's any time changes that they need any care or improvement that they require then we action them right then and there however, people who use the services told us they had not seen office staff in a while. They did not remember having any surveys or feedback forms from the office.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People using the service told us the staff were respectful and followed the care plans when providing care. The provider told us for people who use the service with mental capacity they offer choice and consent and those that lack mental capacity staff assist them in the decision making for say shopping, treatment or general care but their relatives would have been consulted for consent and best interest decisions made.