Our current view of the service
Updated
26 November 2025
Date of Assessment: 20 January 2026 to 22 January 2026. Woodstock Bower Surgery is a GP practice and delivers services to approximately 11,497 patients under a contract held with NHS England.
The National General Practice Profiles states that the ethnic make-up of the patients is 78.2% white, 14.4% Asian and 7.4% Black, Mixed Race or other.
Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the first decile of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
People's experience of the service
Updated
26 November 2025
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were mostly satisfied with services. The feedback CQC received was overwhelmingly positive about the new provider and leaders at Woodstock Bower Surgery. They described the reception staff as being happy, helpful and friendly. Staff were described as going above and beyond their duty of care and that the practice had been transformed under the new leadership. There was an active patient participation group (PPG) who represented the views of people using the service. The PPG reported strong engagement and told us they felt well informed, fully included in discussions, and that their views were valued and used to influence developments. Both partners regularly attended PPG meetings, which members told us strengthened communication, visibility, and trust. PPG representatives described significant improvements under current leadership and said the practice responded effectively to the needs of its diverse community, ensuring minority groups were supported and encouraged to represent the group.