Northern Angels Care Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People and relatives said staff treated them well and were kind and respectful. A person said, “Honestly, they are a really good bunch. They are like family.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Staff supported people to be involved and make decisions about how they wanted their care. A relative said, “They know [family member’s] needs well.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff encouraged people to participate in activities to promote their wellbeing. A person said, “They support me with social things like going out for coffee.” Staff understood the importance of supporting people to promote their independence. A staff member said, “Carers encourage and prompt [people] to do as much as they can for themselves, carers are there if required to assist.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People and relatives said staff had the time to provide the care they needed. A person said, “If I ask for help with anything extra, that is fine.”

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Staff confirmed they received good support. A staff member said, “I feel 100% supported. I am enjoying working for this company.”