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Chalcraft Hall Care Home Good

Inspection Summary

Overall summary & rating


Updated 17 February 2021

About the service

Chalcraft Hall Care Home is a residential care home providing personal care to 19 people aged 65 and over at the time of the inspection. The service can support up to 20 people.

Chalcraft Hall Care Home accommodates people in one building, there are two wings to the service and the home is on two floors. People at the home have access to a shared dining room, lounge and garden. The home provides specialist care for people with dementia.

People's experience of using this service and what we found

At the previous inspection documentation to ensure people were kept safe was sometimes incorrect or incomplete, at this inspection this documentation had been corrected. The provider had reviewed procedures and audits at the service and had plans to carry out more frequent audits to reduce risk to people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported best practice.

People were offered activities which were hosted by a dedicated activities coordinator. People were able to choose their entertainment and we saw people colouring, reading, knitting and playing team games involving throwing beanbags and rolling balls. There were enough staff to support people, and when staff had time between tasks we saw them sit and interact with people.

New electronic care plans had been introduced enabling staff to access detailed person centred information easily during the day via handheld devices. During the transfer, the care plans were reviewed, and the ease of access meant staff could update them in real time. Most staff knew people well, and new or agency staff were able to read the care plans during their initial shadowing shifts.

People were happy and active. We saw friendly interaction with staff. People told us they liked the food at the home. We saw people enjoying well presented meals and being assisted by staff in polite and dignified ways.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 13 November 2020) and there were multiple breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

We carried out an announced focused inspection of this service on 17 September 2020. Breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when to improve Need for Consent and Good Governance.

We undertook this focused inspection to check they had followed their action plan to improve Need for Consent and Good Governance, and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe, Effective and Well-led which contain those requirements.

The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has improved to good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Chalcraft Hall Care Home on our website at

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

Follow up.

We will return to visit as per our re-inspection programme. If we receive any conce

Inspection areas



Updated 17 February 2021

The service was safe.

Details are in our safe findings below.



Updated 17 February 2021

The service was effective.

Details are in our effective findings below.



Updated 17 February 2021



Updated 17 February 2021


Requires improvement

Updated 17 February 2021

The service was not always well-led.

Details are in our well-led findings below.