There were processes in place to protect people using services from harm. The care support workers were trained to recognise the signs of abuse and to report concerns in accordance with the service's procedures.
People were cared for and supported by suitably skilled and experienced carers.
There was an effective complaints system available.
Records kept were fit for purpose and held securely.
People had comprehensive care plans which were reviewed annually by the local care management team and quarterly by the shared lives care support workers. People were present for these reviews, which was evidenced in the care plans viewed.
Carers received appropriate safeguarding training and demonstrated good understanding of the different types of abuse and how these had to be reported. This ensured that people could be confident that appropriate steps were taken to make them safe.
People using the service took part in the selection of new carers, with the support from a local independent advocacy project.
People using the service made the following comments.
"I go to the meetings and tell them what I want to do".
People using the service told us that they had a care plan and received the care they need to gain greater independence.
A comment made by one of the people using the service
"I have a care plan and receive the care I need".
All people spoken with were very positive about their carers and confirmed that they felt safe at the carers home. People using the service made the following comments.
"I am very happy at my placement and I am part of the family, I feel very safe here".
All people we spoke with were extremely positive about their carers. People using the service told us that carers were available when they needed them and they felt fully integrated in the carers' family life.
Comments made by people using the service.
"I am very happy here, I have been on holiday with my carer last year".