Highfield Farm

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. People received person centred support from staff who knew them well. People had their own flats which included a seating area, bedroom, kitchenette, and bathroom. This promoted people's independent living, with their own space and privacy respected. People's likes and preferences were respected and people had their own personal effects in their flats. Such as photographs, decorations of their favourite characters and games they liked to play. Care records were detailed and individualised.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. People had dedicated key workers in place. People were matched with staff who oversaw their care and support and ensured they were happy and that their needs were met. Notice boards displayed key information for people, such as the service rating, key policies, keeping healthy and people's rights.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. People had detailed communication plans in place, which gave staff information about how to effectively communicate with people. Information was available to people in accessible formats, such as easy-to-read information. People were provided with accessible formats to give them information about how to vote, how to make a complaint and safeguarding.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result. People, relatives, staff and professionals were provided with surveys to enable them to give feedback about the service. Records evidenced mostly positive feedback received. Comments included '[Name] has come a long way, they (staff) know about them and their disabilities' and 'Staff are very friendly'. Staff feedback showed positive responses about feeling happy at work and feeling well informed.

The provider made sure that people could access the care, support and treatment they needed when they needed it. People had access to a range of healthcare agencies, such as dentists, opticians, chiropodists and district nurses. Where people required emergency services or hospital treatment records evidenced these were accessed in a timely way. People had access to advocacy services, should they wish to have an advocate to support them to express their needs and wishes.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. People were supported to carry out activities of their choice, such as shopping, cooking, bingo and music. Staff had supported people to go out on day trips, and the provider planned to introduce more of these in the future, as well as plans for people to go on holiday.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. At the time of our assessment no one was receiving support at the end of their life. People were provided with opportunities to discuss their future wishes at the end of their life, and their choices were respected. For example, 1 person did not wish to discuss this.