Highfield Farm

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People told us staff treated them well and were kind and caring. A person said, “I can tell staff if I am unhappy and they listen.” We observed people being treated with kindness and dignity. People were supported to maintain their cultural and religious needs. For example, 1 person was supported to attend their place of worship, and information about what was important to them, such as religious books and prayer was contained within their care plan.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People chose what they would like to wear each day, when they would like to get up and what activities they would like to do. For example, 1 person enjoyed a lie in and slow morning routines, we observed them sat chatting with staff in the late morning.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff supported people to carry out activities of daily living, such as buying their own food, cooking, personal care, and keeping their flats clean and tidy. People told us they were cooking their food of choice with staff and staff encouraged and supported them to carry out domestic tasks. A person told us, “I have my teeth professional cleaned and whitened, it costs me a lot, but I like them done properly.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People had their needs met by staff who knew them well. We observed staff responding to people in a timely way and staff had time to chat to people and support them with activities of daily living. People told us staff met their needs.

The provider did not always support or enable staff. Staff had not consistently received supervisions and appraisals. The provider told us there had been some concerns around morale within the staff team and plans were in place to ensure supervisions were kept up to date. They told us improvements were being made and staff we spoke with told us they felt happy and enjoyed their roles. A staff member said, “I am enjoying it, a nice bunch of people. People are looked after; they go out wherever they want to go. The manager is lovely; they have been very helpful. I am just getting used to all the systems and how everything works, the senior staff has been very helpful.”