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Aldridge Court Nursing Home Good

Inspection Summary


Overall summary & rating

Good

Updated 23 July 2019

About the service:

Aldridge Court Nursing Home is a care home providing personal care and accommodation for up to 59 people who are frail or are living with dementia. On the day of the inspection, 42 people were receiving support.

People’s experience of using this service:

People received safe care. People were supported safely and there were enough staff to keep them safe. The provider had recruitment systems in place to ensure only appropriate staff were appointed to support people. Where people were administered medicines, this was carried out as it was prescribed. Staff had access to appropriate equipment in line with the provider’s infection control procedures. Risk assessments were in place to identify how risks were managed and where accidents and incidents took place, trends were monitored.

People received effective care. Staff had the knowledge and skills they needed to support people how they wanted. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. People decided what meals they had to eat and could access drinks when needed so they did not dehydrate. People could access health care professionals when needed with the support from staff.

People received support that was caring, compassionate and kind. People told us they decided how staff supported them. Staff were respectful of people’s privacy, dignity and independence.

People received support that was responsive to their needs. Assessments and care plans were carried out to ensure the support people received was what they wanted. There was a complaints process in place which people used to raise concerns.

The service was not always well led. The registered manager demonstrated a good understanding of the service and had plans in place to improve the service people received. Communication between the service and people was good. Audits and spot checks were carried out, but there were concerns as to their effectiveness. The provider was unable to evidence how they ensured the service quality was maintained. Questionnaires and resident meetings were used to engage with people and the information gathered was analysed to make improvements to the service.

Rating at last inspection:

Rated Good (Report published 18/03/2016).

Why we inspected:

This was a planned comprehensive inspection.

Follow up:

We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 23 July 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 23 July 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 23 July 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 23 July 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Requires improvement

Updated 23 July 2019

The service was not always well-led

Details are in our Well-Led findings below.