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St Anne's Residential Home Limited Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 10 November 2020

St Anne’s Residential Home Limited is a care home registered to provide personal care. At the time of our visit there were 32 people living in the service. The service provides accommodation over two floors. There is a lift available and all bedrooms have en-suite facilities. Communal facilities include an accessible garden.

We found the following examples of good practice.

The staff were following up to date infection prevention and control guidance to help people to stay safe. The providers kept staff up to date through on-line training and the registered manager spoke to staff to update them. The registered manager ensured staff understood why every measure was in place.

The registered manager worked with the housekeeping team and care staff team to ensure infection prevention and control measures were followed.

The registered manager provided training to ensure staff knew how to keep people safe during the COVID-19 pandemic. The registered manager ensured staff had access to additional support, including contact by phone and one-to-one meetings, with any emotional support needed in response to the pandemic.

Staff supported people to occupy themselves and provided activities whilst maintaining their safety. People who preferred to spend their time in communal areas were supported to do this whilst maintaining physical distancing.

Staff helped people to stay in touch with family and friends through phone and video calls. Visitors could also book appointments to visit people in a safe way. The designated visitors room was designed to keep both visitors and people safe.

The registered manager was communicating with people, staff and family members regularly to make sure everyone had an understanding of the precautions being taken, and how to keep people safe.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 10 November 2020

Inspected but not rated

Effective

Good

Updated 10 November 2020

Caring

Good

Updated 10 November 2020

Responsive

Good

Updated 10 November 2020

Well-led

Good

Updated 10 November 2020