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St Anne's Residential Home Limited Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 15 February 2020

About the service:

St Anne’s Residential Home Ltd provides accommodation with personal care for up to 37 people. There were 35 predominantly older people using the service at the time of our inspection. The service is situated in a rural area on the edge of the market town of Holsworthy, close to the town of Bude. The service has two floors reached by a passenger lift. It has been designed to accommodate people who may require specific aids and adaptations for their health and wellbeing. There are external grounds including a courtyard, which are private and not overlooked

People’s experience of using this service and what we found:

People using the service consistently told us they felt safe and that staff were caring and respectful. Comments included “If I’ve got to live anywhere else I doubt they would be better”, “It’s a happy home” and “It’s not home but they do their best.” Relatives were also complimentary about the service.

We observed many kind and caring interactions between staff and people. Staff spent time chatting with people as they moved around the service.

Staff were proud to work at St Anne’s Residential Home and spoke of the people they supported fondly. Comments included, “The owners and managers see residents as a family” another said, “We are all one big family.”

Staffing levels had been increased since the last inspection. The management team continued to monitor staff levels to ensure there were sufficient staff on duty at all times to meet peoples current care needs. Staff and people were positive about the staffing levels. .”

All necessary recruitments checks had been completed and people were safely supported to take their medicines as prescribed.

The provider had effective safeguarding systems in place and all staff had a good understanding of what to do to help ensure people were protected from the risk of harm or abuse. People told us they felt safe.

Risks were identified, assessed monitored and reviewed.

Staff had received appropriate training and support to enable them to meet people needs.

People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The food provided by the service was enjoyed by people. Comments included “Its excellent” A relative told us “I feel [relatives name] health has improved due to her diet and the care she receives”.

People had access to a range of meaningful activities both in the service and in the local community that met their individual social and emotional needs.

People were involved in the development and review of their care plans. The registered manager was in the process of reviewing all the care plans to ensure they were more person centred and provided staff with enough information to enable them to meet people’s needs.

The service was well led. Management roles were clearly defined and there were effective quality assurance processes in place. People and relatives attended ‘resident meetings’ so that views on the running of the service could be shared. People were complimentary of the service and relatives told us, “Its five stars here”.

Audits were carried out regularly to monitor the service provided. Actions from these audits were being acted upon to further improve the service.

People were supported to access healthcare services, staff recognised changes in people's health, and sought professional advice appropriately.

Rating at last inspection and update:

At the last inspection the service was rated as Good (07 August 2017). At this inspection we found the rating remained as Good.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up:

We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC

Inspection areas

Safe

Good

Updated 15 February 2020

The service was safe

Details are in our safe findings below.

Effective

Good

Updated 15 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 15 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 15 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 15 February 2020

The service was well-led.

Details are in our well-led findings below.