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Inspection carried out on 25 October 2013

During a routine inspection

During our visit on the 25 October 2013 we spoke with four people who used the service. We looked at five patient’s treatment plans of people who had recently visited and were visiting the surgery. People told us, "I've been coming here for many years and staff are very friendly". Other comments included “my husband has said he's very happy, over the moon” and “they were recommended to us and I've now recommended them to others”.

Sleep Lane Smiles was based in a purpose built building, offering easy access for those with mobility concerns. There were two clinical rooms, a separate decontamination room and a spacious reception area. We saw that people were spoken with in a friendly and quiet manner and their privacy was maintained.

The practice was clean and well maintained, equipment regularly serviced, treatment plans held securely and staff appropriately trained and qualified.

The service carried out audits of various aspects of the service. This meant that they could be assured of the quality and safety of their service delivered to the people who used the service.