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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 7 March 2018

Lynx Care (UK) Ltd is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community, some of whom have complex needs and require 24-hour support. At the time of this inspection, 37 people were receiving support and 40 support workers were employed. The service office is based in the S9 area of Sheffield, close to transport links.

There was a manager at the service who was registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

Our last inspection at Lynx Care (UK) Ltd Homecare took place on 31 January and 1st February 2017. We found four breaches of the regulations of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. These were breaches of Regulation 12: Safe care and treatment, Regulation 17: Good governance, Regulation 18: Staffing and Regulation 19: Fit and proper persons employed.

Following the last inspection, we asked the provider to complete an action plan to show what they would do, and by when, to improve the key questions asking if the service was safe, effective and well led, to at least good.

This inspection took place on 12 and 13 February 2018 and was announced. We gave the registered manager 48 hours’ notice of our inspection to make sure the registered manager, some staff and some people receiving support would be available to meet and speak with us.

At this inspection, we found sufficient improvements had been made to meet the requirements of Regulation 12: Safe care and treatment, as medicines administration procedures were adhered to and the medicines administration records seen had been fully completed. In addition, individual’s risk assessments had been dated and reviewed to make sure they were relevant and up to date.

We found sufficient improvements had been made to meet the requirements of Regulation 17: Good governance, as systems were in place to effectively monitor and improve the quality and safety of the service.

We found sufficient improvements had been made to meet the requirements of Regulation 18: Staffing, as staff were provided with relevant training, supervision and appraisal for development and support.

We found sufficient improvements had been made to meet the requirements of Regulation 19: Fit and proper persons employed, as the recruitment files checked contained full and relevant information.

People spoke very positively about the support provided to them. They told us they felt safe and their support workers were respectful and kind. People told us they received a consistent and reliable service that met their needs.

We found there were systems in place to protect people from the risk of harm. Staff we spoke with were able to explain the procedures to follow should an allegation of abuse be made. Assessments identified risks to people, and management plans to reduce the risks were in place to ensure people's safety.

There were appropriate numbers of staff employed to meet people’s needs and provide a flexible service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The registered provider’s policies and systems supported this practice. People had consented to receiving care and support from Lynx Care (UK) Ltd.

Visit times were flexible to support people’s needs and enable them to access health and social care professionals to help maintain their health and wellbeing.

People were supported to maintain a healthy diet, which took into account their culture, needs and preferences, so their health was promoted and choices could be respected.

Staff knew the people they supported well. People’s privacy and dignity was respected and promoted. Staff understood how to support people in a sensitive way.

People said they could speak with their support workers or the registered manager if they had any worries or concerns and they would be listened to.

Inspection areas

Safe

Good

Updated 7 March 2018

The service was safe.

People told us they felt safe. Staff were aware of their responsibilities in keeping people safe.

Appropriate arrangements were in place for the safe administration of medicines.

Robust recruitment procedures were in operation and promoted people�s safety.

Staffing levels were adequate to meet the needs of people who used the service.

Effective

Good

Updated 7 March 2018

The service was effective.

Staff were provided with relevant training to ensure they had the skills needed to support people.

Staff were provided with supervision and appraisal for development and support.

People had consented to the support provided by Lynx Care (UK) Ltd.

Staff supported people to eat a balanced diet to maintain their health.

Caring

Good

Updated 7 March 2018

The service was caring.

People told us support workers were caring and kind.

People were supported to contribute to their support plan.

Staff respected people�s privacy and dignity and knew people well.

Responsive

Good

Updated 7 March 2018

The service was responsive.

People�s support plans contained relevant details and were reviewed and updated as required.

Staff understood people�s preferences and support needs.

People were confident in reporting concerns to the registered manager and felt they would be listened to.

Well-led

Good

Updated 7 March 2018

The service was well-led.

People said the registered manager was approachable and supportive.

There were quality assurance and audit processes in place to make sure the service was running safely.

The service had a full range of policies and procedures available for staff so they had access to important information.