1 June 2017
During a routine inspection
Haven Home Support Ltd provides personal care and support for people living in their own homes. At the time of the inspection 18 people were being supported by the service.
The service had a manager who was registered with the Care Quality Commission (CQC). . A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
People told us they felt safe and confirmed their individual risks were assessed and reviewed regularly. The service had a robust recruitment process in place and pre-employment checks were completed before staff commenced their employment at the service. There were sufficient skilled staff available to meet people’s needs. People were supported to take their medicines safely by staff who had received training on how to administer medicines safely.
People were supported by staff who had received appropriate training and support from the management team. People’s consent was sought before care was provided and the staff and management were familiar with the principles of the Mental Capacity Act 2005. People were supported to eat and drink sufficient amounts to maintain their health and wellbeing. People were supported to access a range of healthcare professionals such as their GP, or to attend opticians, dental or hospital appointments.
People told us the staff and management of the service were excellent and said they were kind caring and compassionate and that they were treated with dignity and respect. People were involved in planning development and review of their care. People’s personal and private information was stored securely and protected to ensure their confidentiality was maintained.
People received personalised care that met their needs. These were kept under regular review to ensure when people’s needs changes the service was able to respond accordingly. Staff were provided with detailed information to help ensure they were able to provide effective and responsive care to people. Where appropriate people were supported to pursue hobbies and interests. Staff encouraged and supported people to participate in social events to reduce the risk of social isolation.
People were aware of how to raise a concern if they had any. However no complaints had been made. We saw that the service had received numerous letters and thank-you cards and many compliments from people who used the service and their relatives.
People were asked for their feedback about the service they received and there were systems and processes in place to monitor the overall quality and safety of the service. The registered manager and staff were continually looking at ways to improve the service. People knew who the registered manager was and told us they felt the service was well run. People, their relatives and staff were very positive about the all aspects of the service and in particular the registered manager and the ethos of the service.