- Independent hospital
The New Victoria Hospital
Assessment report published 1 July 2026
Contents
Ratings
Our view of the service
Date of assessment: 14 April to 15 April 2026. The New Victoria Hospital provides outpatients, diagnostic imaging and surgery services to both private and NHS funded patients. The service also began providing NHS gender affirmation procedures (female to male) in December 2021.
This assessment looked at diagnostic imaging, outpatients, and surgery services which we rated as good. The rating of New Victoria Hospital remains good.
Our assessment of diagnostic imaging found the imaging department had a strong culture of safety. Staff investigated incidents and shared learning to promote good practice and continuous improvement. People were safe and protected from bullying, harassment, and avoidable harm. However, not all staff had completed mandatory radiation safety training or adult basic life support training. In addition, lone working practices in MRI were not always in line with local rules. Staff delivered care and treatment in line with evidence-based practice and recognised standards. They worked effectively across teams to support people and ensure continuity of care. Staff treated people with kindness, empathy and compassion. People's needs were listened to; people were at the centre of their care and treatment choices. Leaders were experienced, skilled and knowledgeable and embodied the culture and values of the organisation. Staff were proud to work at the department, there was strong collaborative team working and staff felt respected, supported and valued. Staff understood the departments vision and values, which were embedded in their day-to-day practice. Leaders maintained oversight of risks and performance through established governance processes.
Our assessment of outpatient services found that there was a positive culture of safety based on openness and honesty. Leaders investigated incidents and shared lessons learned with the wider team. Staff understood how to protect patients from abuse, recognised incidents and reported them appropriately. The environment was clean, and infection risks were well managed. Patients’ needs were assessed promptly, and they were actively involved in planning their care. Staff monitored patients’ outcomes and delivered evidence-based treatment. Staff cared for patients with compassion, kindness, dignity and respect. Leaders were approachable and cared about colleagues’ wellbeing. They were capable and worked to ensure the long-term sustainability of the organisation. Leaders valued and empowered staff and encouraged colleagues to speak up if they had concerns. They also worked with other services and local communities to build relationships and improve people’s care.
Our assessment of surgery services found the service had a good learning culture. Managers investigated incidents thoroughly and lessons were learnt and improvements were identified and shared with staff. Patients were protected from harm because staff understood local safeguarding arrangements and followed safe systems of working. There were enough staff with the right skills, qualifications and experience to ensure high quality care and treatment. Facilities and equipment met the needs of patients, were clean and well-maintained and any risks were mitigated. Staff ensured patients understood their care and treatment so they could give informed consent, and patients, and where appropriate those close to them, were involved in assessments of their needs. Care and treatment were based on the latest evidence and good practice guidance. Patient outcomes met expectations, and harm free care was the norm. Patients’ pain was quickly identified and well managed. Staff treated patients with kindness and compassion and protected their privacy and dignity. The service worked to reduce health and care inequalities through service planning, quality monitoring, staff training and feedback. Leaders and staff knew the service’s local vision, aims and objectives and understood how their service aligned with this. There was a culture based on speaking up, listening, learning and trust.