Barley Manor Care Home

Updated 5 June 2025

Date of Assessment: 1 July 2025 to 23 July 2025. The service is a residential home providing support to older and younger people some who are living with dementia, nursing needs, sensory impairments or physical disabilities. This was the first inspection of Barley Manor Care Home since it’s registration.

People were involved in assessments of their needs. Care was based on latest evidence and good practice. People had enough to eat and drink to stay healthy. Staff monitored people’s health to support healthy living. Staff made sure people understood their care and treatment to enable them to give informed consent.

People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. Staff responded to people in a timely way. The provider supported staff wellbeing.

Staff provided information in a way people could understand. People received fair and equal care and treatment. People were involved in planning their care and understood options around choosing to withdraw or not receive care.

Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers worked with health professionals to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.

Updated 5 June 2025

People were positive about the quality of care. They told us they felt safe and involved in planning their care and how they spent their time. People told us that they were able to choose which staff member they wanted as their “key worker”. One person told us they felt, “Content and happy.” Several people told us that they didn’t always have enough to do but this had improved recently with further plans for more outings and activities in the home. People told us staff were kind and supported them to be independent where possible. One person told us, “They [staff] are extremely helpful. I choose to make my own bed, and I tidy,” which they still liked to do. People felt they could raise any concerns, and they would be listened to and acted upon. Some people could not directly tell us about their experience. We used a structured observation tool to assess whether they received good care. This approach showed people were included and listened to and staff interacted positively with them. People knew staff and leaders well. One person told us, “Within a week staff knew what my likes and dislikes were. They know what food I like and how I like my shower. The emphasis is on the personalisation here.”