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Archived: The Whitehouse Dental Practice

The provider of this service changed - see new profile

Reports


Inspection carried out on 6 December 2013

During a routine inspection

People using the service told us they were satisfied with the way the practice was run and the service it provided.

We spoke to three patients and they said "All the treatment received has been good, quick and effective", "The receptionist was friendly, dentist thorough in the way they outlined the treatment and prepared to answer questions" and "Very friendly, professional and well presented".

They confirmed they had the consultation procedure, cost of treatment and any risks attached explained to them.

They told us they were treated with dignity and respect by staff.

They said they thought the practice was kept clean, tidy and observed their right to privacy.

We saw that patients had access to verbal, visual and written information regarding available treatments and why they might require them.

There were suitable numbers of qualified staff who treated people in a helpful, friendly and knowledgeable way.

The practice was clean and there were infection control and quality assurance systems in place that were followed.

Records were kept up to date and there was an effective complaints procedure that was accessible to patients and implemented as required.