Updated 8 July 2021
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by two inspectors and an expert by experience. Two inspectors visited the service. The expert by experience contacted people and relatives by telephone to gather feedback on their experiences. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care provider.
Service and service type
This service is a domiciliary care agency which provides personal care to people living in their own homes. The service had a manager registered with the Care Quality Commission. The registered manager and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
Our inspection was announced. We gave the service 48 hours’ notice of our visit because the service was inspected during the coronavirus pandemic and we wanted to be sure we were informed of the service’s coronavirus risk assessment for visiting healthcare professionals.
Inspection activity started on 25 May 2021 and ended on 11 June 2021. We visited the office location on 27 May 2021.
What we did before the inspection
We reviewed information we had received about the service. This included details about incidents the provider must notify us about, such as allegations of abuse. We looked at the feedback we had received from people who used the service, relatives and staff members. We reviewed the information received from the provider in the provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. This information helps support our inspections. We spoke to local authority commissioners to gather their feedback. We used all this information to plan our inspection.
During the inspection
We spoke with five members of staff including the registered manager, a director of the provider company, a care co-ordinator and a senior care worker. We reviewed five people's care records in detail and looked at four people’s medicines records. We looked at a sample of records relating to the management of the service including health and safety checks, accident and incident records, policies and procedures and a sample of completed audits and checks. We looked at two people’s recent reviews and feedback about their care. In addition, we looked at two staff personnel records to assess the provider’s recruitment procedures were safe.
After the inspection
We spoke with six people and seven people's relatives by telephone. We contacted ten staff via email to seek their feedback about the service.