20 February 2013
During a routine inspection
The people we spoke with told us that they had all been asked to complete a full medical history on their initial consultation. One person told us, "[The dentist] asks every time I come if anything has changed." The care and treatment plans showed that the dentist had carried out full external, internal and soft tissue examinations of the mouth before making a diagnosis or recommending a plan of treatment.
People were cared for in a clean, hygienic environment. During our inspection we saw that the practice premises were clean and bright.
We saw that there was an appraisal system in place for staff members and that appraisals were completed twice a year.
The practice coordinator told us that the practice undertook surveys of people who used the service to identify their satisfaction levels and areas for improvement. We saw that the results of the most recently completed survey were very good with very few people showing any dissatisfaction.