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Inspection Summary


Overall summary & rating

Good

Updated 3 December 2019

About the service

Redfield Lodge is a care home that provides personal care for up to 40 people who are living with dementia. The service is provided in accommodation over two floors. At the time of the inspection, 37 people were living at the home.

People's experience of using this service

The service was safe and risks to people were managed well. Staff knew how to protect people from harm and had received safeguarding training. There were enough staff employed to help keep people safe and to meet their needs. Recruitment practices were safe and relevant checks were completed before staff started work at the service. There were systems in place to ensure medicines were managed safely. Staff followed the providers infection control policy and procedure to limit the risks of cross infection.

The service was effective in meeting people’s needs. Staff received regular supervision and support. The annual training programme equipped staff with essential skills and knowledge. Arrangements were made for people to see a GP and other healthcare professionals when they needed to do so. People were supported to have maximum choice and control of the support they required. People received a healthy, balanced diet and their preferences were respected.

People were treated with kindness and respect. Staff were caring and spoke about people kindly and positively. They took an interest in the people they supported, including their life histories, the things they liked and didn't like and people who were important to them. Independence was always encouraged and supported.

A responsive service was provided to meet people’s health and social needs. They received person-centred care and support. Regular monitoring and reviews meant that referrals had been made to appropriate health and social care professionals. The service supported people with end of life care with the support of other community health professionals. People were encouraged to make their views known and the service responded by making changes.

The service was well led. People received a good standard of care because the management team led by example and had expectations about the standards of care people should receive. Staff were enthusiastic and happy in their work. They felt supported within their roles. Staff described working together as a team, they provided person-centred care and helped people to achieve their potential. Systems were in place to monitor the quality and safety of the service and the care people received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at the last inspection

The last rating for this service was Good (published April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 3 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 3 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 3 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 3 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 3 December 2019

The service was effective.

Details are in our well led findings below.