You are here

Reports


Review carried out on 4 November 2021

During a monthly review of our data

We carried out a review of the data available to us about ULTICare Limited on 4 November 2021. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about ULTICare Limited, you can give feedback on this service.

Inspection carried out on 19 August 2019

During a routine inspection

About the service

ULTICare Limited provides personal care to people living in their own homes who may live with dementia, poor mental health, a physical disability or sensory impairment. There were two people receiving personal care at the time of our inspection.

Not everyone who uses the service may personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People said they had a positive experience in respect of the care and support they received. They told us they received support from staff in a timely way and were not kept waiting for assistance.

People were comfortable in the presence of staff and told us they felt safe. Staff were knowledgeable about potential risks to people and were able to tell us how these would be minimised without compromising people’s rights.

People were supported by staff who were caring and compassionate. People told us staff consistently showed respect for their rights, privacy, dignity and independence.

People received effective person-centred care and support which was based on their individual needs and preferences. Staff were knowledgeable about people’s needs and preferences and people told us they had good relationships with all staff. People’s care records reflected people’s involvement and how person-centred care was planned.

People were supported by care staff who had a range of skills and knowledge to meet their needs. Staff understood their role, felt confident and well supported. Staff received supervision they felt was constructive from the provider. People's health was supported as staff worked with other health care providers as needed to ensure their health needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People told us staff responded to their needs effectively and their preferences were known and respected by staff.

People knew how to complain. Staff knew how to identify and respond if people were unhappy with the service. People were confident they could communicate how they felt to staff, who were approachable and listened to what they had to say.

People and staff gave a positive picture as to the quality of care people received and said management and staff were approachable.

Quality monitoring systems were in place, and the provider completed various audits to assist them in monitoring and helping them to identify how to improve people’s experiences.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection– This service was registered with us on 10 October 2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date the service was first registered.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.