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Inspection Summary


Overall summary & rating

Good

Updated 28 June 2019

About the service

Yourlife Southport is an extra care service. It specialises in retirement living and is registered to provider personal care to people who live in their own apartments within a dedicated housing scheme. There were some shared areas including a restaurant.

Everyone told us they felt safe receiving care from the staff. No one required support with medication. Risk assessments were in place and reviewed regularly or when needed. Staff were recruited safely and followed infection control procedures.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were trained and supervised. People told us they were supported with their meals, and most people ate together in the restaurant.

People commented on the caring nature of the staff. We spent time talking to people, talking to staff and observing engagement. Documentation was kept securely, and people’s independence and choice were promoted within their care plans.

Person centred care was apparent in care plans, and our observations. People’s background and preferences for support were well documented in their care plans and staff knew people well. People told us they knew how to complain. Staff were trained in end of life care and support.

There was a registered manager is place and people spoke positively about them. The registered manager was aware of their roles and responsibilities. People had been engaged with and asked for their feedback, and there was good partnership working between Yourlife Southport and the housing provider.

Audits took place and action plans were developed and allocated.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

At our last inspection this service was rated good. (Report published 11 November 2016). At this inspection the service remained good.

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Yourlife Southport on our website at www.cqc.org.uk.

Inspection areas

Safe

Good

Updated 28 June 2019

The service was safe.

Details are in our safe findings below

Effective

Good

Updated 28 June 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 28 June 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 28 June 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 28 June 2019

The service was well-led.

Details are in our well-Led findings below.