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Inspection Summary


Overall summary & rating

Good

Updated 21 June 2017

This announced inspection took place on 30 May 2017. We gave the provider 48 hours’ notice of our inspection to make sure that the appropriate people were present.

Your Life (Potters Bar) operates a supported living scheme in a modern and purpose built private development in Potters Bar. The property consists of 53 flats privately owned and occupied by older people who also share some communal areas and facilities including dining rooms, lounges and gardens. At the time of our inspection six people who lived at Mandeville Court received the regulated activity personal care.

There was a manager in post who had registered with the CQC. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This was the first inspection of this service since initial registration with CQC on 31 July 2015.

People told us they felt safe and well supported by the staff who provided their care. Staff understood how to keep people safe and risks to people's safety and well-being were identified and managed. Robust recruitment practices were followed to help ensure that staff were suitable for the role performed. There were sufficient numbers of staff available to meet people’s agreed care and support needs at the time they preferred. Staff were trained to help and support people take medicines safely where appropriate.

People were positive about the skills, experience and abilities of the staff team who provided their care and support. Staff received training relevant to their roles and were routinely supervised by their line management. People were supported to maintain good health in a way that took account of their needs and personal circumstances.

Staff had developed positive and caring relationships with the people they supported and clearly knew them very well. People were provided with care and support in accordance with their individual preferences and with their consent. People were actively involved in the planning, delivery and reviews of the care and support they received. Personal and private information held about people’s medical and personal histories was securely maintained.

People’s support was provided in a way that promoted their dignity and respected their privacy. People had the opportunity to take part in a wide range of activities if they chose to do so. People knew how to make a complaint but told us they had rarely had cause to do so.

People who used the service and the staff team were complimentary about the registered manager and how the service was operated. Effective arrangements were in place to monitor risks and the quality of services provided.

Inspection areas

Safe

Good

Updated 21 June 2017

The service was safe.

People’s safety was promoted by staff trained to recognise and respond effectively to the risks of abuse.

Safe and robust recruitment practices were followed to help ensure that staff were suitable for their roles.

People’s care and support needs were met in a timely way by sufficient numbers of staff.

People were supported with their medicines in a safe way when necessary.

Potential risks to people’s health and well-being were identified and managed effectively.

Effective

Good

Updated 21 June 2017

The service was effective.

People’s care and support was provided in accordance with their wishes and consent.

People’s care and support needs were met in a timely way by staff that were trained and supported.

People were supported to have their day to day health needs met where required.

Caring

Good

Updated 21 June 2017

The service was caring.

People were supported in a kind and compassionate way by a small team of staff who knew them well.

People were involved in the planning of the support provided to them and in reviews of the services provided.

Care was provided in a way that promoted people’s dignity and respected their privacy at all times.

People’s personal information was securely maintained and confidentiality was respected.

Responsive

Good

Updated 21 June 2017

The service was responsive.

People received personalised care and support.

People were provided with opportunities to take part in a variety of social interests and activities.

People knew how raise a complaint and were confident that any concerns would be dealt promptly.

Well-led

Good

Updated 21 June 2017

The service was well led.

People who used the service and the staff team were positive about the registered manager and how the service operated.

Effective systems were in place to quality assure the services provided and manage risks.

Staff understood their roles and responsibilities and felt well supported.