6A Clock Tower Mews

Updated 9 January 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: Consisted of one inspector.

Service and service type

6A Clock Tower Mews is a domiciliary care agency. It provides personal care to people living in their own homes. Some are supported living for people with a learning disability. There were eight people using the service at the time of our inspection visit.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection visit because it is small and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in. We visited the office location to see the manager and office staff; and to review care records and policies and procedures. We visited people later the same day.

What we did:

We used information the provider sent us in the Provider Information Return. (PIR) This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We looked at information we held about the service including notifications they had made to us about important events. We also reviewed all other information sent to us from other stakeholders for example the local authority and members of the public.

We spoke with three people during our visit. We spoke to three support staff during our visit as well as the registered manager and owner of the service.

We reviewed people’s care records, policies and procedures, records relating to the management of the service, training records and the recruitment records of care workers.

Updated 9 January 2019

About the service:

6A Clock Tower Mews provides a domiciliary care service to people living in the community and to people living in a supported living setting. Currently there were eight people in total and these were adults with a learning disability. The agency planned to develop their community support further and provide support to people for end of life care when they had recruited sufficient staff with the necessary skills.

People’s experience of using this service:

We found that developments had taken place and people were now provided with good outcomes throughout.

• People who use 6A Clock Tower Mews are supported by sufficient staff who are appropriately recruited, well trained and know how best to support people living with a learning disability. People were able to lead a lifestyle that they chose. They had plenty of opportunities to develop life skills and increase their independence and become part of their community.

• People were supported to have a healthy lifestyle, access healthcare support and were provided with staff who promoted good overall wellbeing through developing relationships that were based upon mutual respect and a desire to empower people.

• Management of the service had developed systems to monitor how the service was doing. This included feedback from people and using complaints to drive improvements for the benefit of people who used the service.

Rating at last inspection: On 11 October 2017 we rated this service as requires improvement.

Why we inspected: Previously we had rated this service as requires improvement and therefore have been back to check that it had improved to good. We had received an action plan telling us what the service managers would do to become compliant and therefore we checked this action had been taken.

Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our re-inspection schedule for those services rated good.